FILTER BY ZONE: Stick with one zone or bounce around to others, its your choice! All zones are PPT free & participant-driven discussions. 1. Strategic Boardroom

september

22sep10:20 AMStrategic Boardroom Zone 1: Becoming a CX Leader: Create the Right People Strategy for Your Business10:20 AM Fab Facilitator: Gary Magenta, Chief Change Architect & Senior Vice President, Customer Experience, Root

22sep1:45 PMStrategic Boardroom Zone 1: Meeting the Unique Challenges of the Enterprise Contact Center1:45 PM

23sep11:40 AMStrategic Boardroom Zone 1: Customer Support: Your Call is Very Important to Us!11:40 AM Fab Facilitator: Julie Weingardt, Vice President, Operations, Turo

23sep1:50 PMStrategic Boardroom Zone 1: Gaining Top Down Support for Customer Centricity Across the Enterprise1:50 PM

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