AN INTERACTIVE EVENT EXPERIENCE LIKE NO OTHER
Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly an event experience like no other.
You’re going to places not yet explored
Everything needs to be looked at with new eyes. You need fresh perspectives to adapt, reinvent, and continuously evolve strategy, tactics, and processes.
Engagement is key
Retaining the talent you’re competing for is paramount. You must, right now, be meeting the rising expectations your team has of their role, their day-to-day, and their future in the organization.
Digital is a must have
Digitalization is paramount to meet customer expectations and deliver a competitive experience. Key to success here is a solid understanding of the myriad of digital technologies, use cases, and how best to roll them out.
Proof points are necessary
Quantitative and anecdotal data is key to achieving leadership buy-in to your forward plans. You need the solutions, case examples and proven applications to support your strategic investment in a new future.
You still must be “all that”
Amidst all the disruption, innovation, and consumer upheaval comes the unabated demand for operational efficiency and effectiveness. Plan for the “must have” people, process, and technology needed to meet the expectations placed on you by senior management.
You need to connect, support, and inspire
Your people and your organization are looking to you for leadership. This event is designed for you to open up your most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired, and ready to enact purposeful change.
You’ll Collaborate With:
The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.
Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:
- Contact Centers
- Customer Experience
- Customer Satisfaction and Loyalty
- Customer Analytics
- Customer Care
- Customer Service
- Customer Support
- Customer Strategy
- Quality Assurance
Snapshot of Previous Event Participants
Bank of America
Baxter Healthcare Corporation
Bristol Myers Squibb
Carnival Cruise Lines
Clark Pest Control
Communication Service for the Deaf
Dollar Shave Club
Ember Technologies, Inc.
Entergy New Orleans, LLC
Harry & David
Hyundai Motor America
InterContinental Hotels Group (IGH)
Johnson & Johnson
JP Morgan Chase
Michelin North America
National Debt Relief
NYC Health + Hospitals
Red Roof Inn
Royal Caribbean Cruises
Serta Simmons Bedding
Tiffany & Co
Tucson Electric Power (TEP)
University of Arizona
Virgin Atlantic Holidays
Whataburger Restaurants LLC
Whole Foods Market
Our Participants Say It Best
“I love your events. Seriously, they are amazing.”
Senior Vice President, Global Call Center Operations, Leaf Home
“…one of a kind. Truly differentiated in the world of events…you are guaranteed to walk away enlightened and recharged to make a difference.”
Vice President, Service Technology, ADP
“The best practices, roadmaps, lessons learned all roll up to enable meaningful change that benefits the customer and the company."
Manager, CX, Tucson Electric Power Company
“…an environment that promotes exchanging ideas and establishing contacts within our industry.”
Vice President, Robert Half International Inc.
“This was the best event I have attended during my decades as a call center leader.”
Director, Glass America LLC
“The amount of openness to share what is going well and what did not go well - that takes courage and an environment where you feel safe to do that - that's Frost & Sullivan!“
RTS Operations Director, US Region, Baxter International Inc.
“…best practices and learning from others what they discovered on their journey gave me some real-world practical steps to take into consideration for my FY23 projects.”
Vice President, PSCU
“ …I'm already looking forward to next year!”
Manager, Operational Shared Services, Foresters Financial