AN INTERACTIVE EVENT EXPERIENCE LIKE NO OTHER

Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly an event experience like no other.

 

Why Participate

Traditional ways are being challenged

You’re going to places not yet explored

Everything needs to be looked at with new eyes. You need fresh perspectives to adapt, reinvent, and continuously evolve strategy, tactics, and processes.

Customer relationships have changed

Engagement is key

Retaining the talent you’re competing for is paramount. You must, right now, be meeting the rising expectations your team has of their role, their day-to-day, and their future in the organization.

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Digital is a must have

Digitalization is paramount to meet customer expectations and deliver a competitive experience. Key to success here is a solid understanding of the myriad of digital technologies, use cases, and how best to roll them out.

Traditional ways are being challenged

Proof points are necessary

Quantitative and anecdotal data is key to achieving leadership buy-in to your forward plans. You need the solutions, case examples and proven applications to support your strategic investment in a new future.

Customer relationships have changed

You still must be “all that”

Amidst all the disruption, innovation, and consumer upheaval comes the unabated demand for operational efficiency and effectiveness. Plan for the “must have” people, process, and technology needed to meet the expectations placed on you by senior management.

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You need to connect, support, and inspire

Your people and your organization are looking to you for leadership. This event is designed for you to open up your most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired, and ready to enact purposeful change.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.

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Executive

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Management

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Other

Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:

  • Contact Centers
  • Customer Experience
  • Customer Satisfaction and Loyalty
  • Operations
  • Customer Analytics
  • Customer Care
  • Customer Service
  • Customer Support
  • Customer Strategy
  • Quality Assurance

Snapshot of Previous Event Participants

1-800-Flowers
AAA
AARP
Ace Hardware
ADP
Aetna
Allstate
Amazon
American Express
Ancestry.com
Ashley Furniture
Audible
AutoTrader
Avon
Bank of America
Barclaycard
Baxter Healthcare Corporation
Blizzard
Bristol Myers Squibb
Capital One
Carmax
Carnival Cruise Lines
Cars.com
Charles Schwab
Chase
Citi
Clark Pest Control
Coca-Cola
Comcast
Communication Service for the Deaf
Cox Communications
CVS Caremark
David Yurman
Dell
Delta Airlines
Disney
Dollar Shave Club
DoorDash
Dow Chemical
DSW
Dyson
easyJet
eBay
Electronic Arts
Ember Technologies, Inc.
Entergy New Orleans, LLC
Etsy, Inc.
Expedia
Facebook
FedEx
Florida Blue
Freshly
Freshpet
Fulton Financial
Gant Travel
GE Appliances
GoDaddy
Goldman Sachs
Google
Groupon
GrubHub
Harry & David
Hertz
Hilton
Home Depot
Hotels.com
HSN
Hunter Douglas
Hyundai Motor America
Intel
InterContinental Hotels Group (IGH)
Intuit
Johnson & Johnson
JP Morgan Chase
Kaiser Permanente
KFC US
Kohl’s
Kroger
L.L. Bean
Leaf Home
Lending Tree
Liberty Mutual
Lowe’s
Lyft
Macy’s
Marriott
Mastercard
Match.com
Mayo Clinic
Metlife
Miami Heat
Michael Kors
Michelin North America
Moderna
National Debt Relief
National Grid
Nationwide
Netflix
NetJets
New Balance
Northwestern Mutual
NYC Health + Hospitals
Overstock.com
PayPal
Pearson
Peloton Interactive
Pfizer
Pinterest
Postmates
Priceline
Quest Diagnostics
Quicken Loans
Ralph Lauren
Red Roof Inn
Royal Caribbean Cruises
Sacramento Kings
Safelite AutoGlass
Schneider Electric
Serta Simmons Bedding
Shopify
SiriusXM
Snapchat
SoCalGas
Southwest Airlines
Spirit Airlines
Staples
Starbucks
State Farm
Taco Bell
Target
TD Bank
The General
TIAA
Tiffany & Co
T-Mobile
Toyota
Tucson Electric Power (TEP)
Uber
Ubisoft
UnitedHealth Group
Universal Orlando
University of Arizona
UPS
US Bank
USAA
Victoria’s Secret
Virgin Atlantic Holidays
Vitamix
Walgreens
Walmart
Wayfair
Wells Fargo
Whataburger Restaurants LLC
Whole Foods Market
WW
Wyndham Vacations
Zappos.com
Zynga

Our Participants Say It Best

“I love your events. Seriously, they are amazing.”
Senior Vice President, Global Call Center Operations, Leaf Home

LeafHome

“…one of a kind. Truly differentiated in the world of events…you are guaranteed to walk away enlightened and recharged to make a difference.”
Vice President, Service Technology, ADP

ADP

“The best practices, roadmaps, lessons learned all roll up to enable meaningful change that benefits the customer and the company."
Manager, CX, Tucson Electric Power Company

Tucson Electric Power Company

“…an environment that promotes exchanging ideas and establishing contacts within our industry.”
Vice President, Robert Half International Inc.

Robert Half International Inc.

“This was the best event I have attended during my decades as a call center leader.”
Director, Glass America LLC

Glass America LLC

“The amount of openness to share what is going well and what did not go well - that takes courage and an environment where you feel safe to do that - that's Frost & Sullivan!“
RTS Operations Director, US Region, Baxter International Inc.

Baxter International Inc.

“…best practices and learning from others what they discovered on their journey gave me some real-world practical steps to take into consideration for my FY23 projects.”
Vice President, PSCU

 PSCU

“ …I'm already looking forward to next year!”
Manager, Operational Shared Services, Foresters Financial

  Foresters Financial

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