Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly an event experience like no other.


Why Participate

Traditional ways are being challenged

You’re going to places not yet explored

Everything needs to be looked at with new eyes. You need fresh perspectives to adapt, reinvent, and continuously evolve strategy, tactics, and processes.

Customer relationships have changed

Engagement is key

Retaining the talent you’re competing for is paramount. You must, right now, be meeting the rising expectations your team has of their role, their day-to-day, and their future in the organization.


Digital is a must have

Digitalization is paramount to meet customer expectations and deliver a competitive experience. Key to success here is a solid understanding of the myriad of digital technologies, use cases, and how best to roll them out.

Traditional ways are being challenged

Proof points are necessary

Quantitative and anecdotal data is key to achieving leadership buy-in to your forward plans. You need the solutions, case examples and proven applications to support your strategic investment in a new future.

Customer relationships have changed

You still must be “all that”

Amidst all the disruption, innovation, and consumer upheaval comes the unabated demand for operational efficiency and effectiveness. Plan for the “must have” people, process, and technology needed to meet the expectations placed on you by senior management.


You need to connect, support, and inspire

Your people and your organization are looking to you for leadership. This event is designed for you to open up your most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired, and ready to enact purposeful change.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.







Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:

  • Contact Centers
  • Customer Experience
  • Customer Satisfaction and Loyalty
  • Operations
  • Customer Analytics
  • Customer Care
  • Customer Service
  • Customer Support
  • Customer Strategy
  • Quality Assurance

Snapshot of Event Participants

Ace Hardware<br />
Advanced Dermatology & Cosmetic Surgery
AMC Networks<br />
American Home Shield
American National Insurance<br />
Apria Healthcare<br />
Ascension<br />
Autocar Trucks<br />
United Nations Federal Credit Union<br />
Avon USA
Banner Health
BayCare Health System<br />
Avon USA
Blue Cross Blue Shield of Arizona
United Nations Federal Credit Union<br />
Avon USA
CareCentrix<br />
Careington International<br />
Citizen Watch America<br />
CITY Furniture<br />
Collabria Financial<br />
Consumer Financial Protection Bureau<br />
Crocs, Inc.
CUNA Mutual Group
Deere Employees Credit Union<br />
dotData<br />
ECRI<br />
First American by Deluxe
Foresters Financial
American Home Shield
Fulton Bank<br />
Fusion Connect<br />
Avon USA
Go City<br />
GoDaddy<br />
Groupon<br />
Group O<br />
HealthJoy<br />
Instacart<br />
JBL, a division of HARMAN International<br />
Lendly<br />
Mayo Clinic
United Nations Federal Credit Union<br />
Miami International Airport<br />
Miami Marlins<br />
Millennium Physician Group<br />
Munich Re
Mutual of Omaha<br />
National Debt Relief
National Grid<br />
Northwestern Mutual
NYC Health + Hospitals
Xplornet Communications
Pemco<br />
PSCU<br />
RBC Insurance<br />
Rockland Trust<br />
Sequential Technology International<br />
Shipt<br />
Sign Zone<br />
Southwest Airlines<br />
State Farm<br />
TMX Finance Family of Companies<br />
Together Credit Union
Transcom<br />
Travel Insured International<br />
United Nations Federal Credit Union<br />
Xplornet Communications