AN INTERACTIVE EVENT EXPERIENCE LIKE NO OTHER

Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly an event experience like no other.

 

Why Participate

Traditional ways are being challenged

Traditional ways are being challenged

Everything needs to be looked at with new eyes to remain relevant; be responsive; make room to innovate; and continuously evolve strategy and processes. You need fresh perspectives and insights.

Customer relationships have changed

Customer relationships have changed

You must align the relationship you want to have with your customers to the relationship they want to have with you. Success here is vital to the financial well-being of your organization.

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You are competing for talent

The Great Resignation. The War for Talent. Work from Anywhere. Your workforce is critical to your success, it has been disrupted, and how you are navigating this is a much bigger part of the strategic conversation than ever before.

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Proof points are necessary

Quantitative and anecdotal data is key to achieving leadership buy-in to your forward plans. You need the solutions, case examples and proven applications to support your strategic investment in a new future.

Best practices and lessons learned are critical

Need we say more? We’re excited to take you beyond your four walls! Customer Contact will connect you with a vetted group of high caliber participants for very interactive, candid conversations about what is working, and what is not as we innovate and create a new way of doing business.

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You need to connect, support, and inspire

Your people and your organization are looking to you for leadership. This event is designed for you to open up your most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired and ready to enact purposeful change.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.

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Executive

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Management

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Other

Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:

  • Contact Centers
  • Customer Experience
  • Customer Satisfaction and Loyalty
  • Operations
  • Customer Analytics
  • Customer Care
  • Customer Service
  • Customer Support
  • Customer Strategy
  • Quality Assurance

Snapshot of Previous Event Participants

Ace Hardware
ADP
Advanced Dermatology & Cosmetic Surgery
Alliance Laundry Systems
AMC Networks
American Society of Health-System Pharmacists
athenahealth
Avon
Baxter Healthcare Corporation
Brinks
Bristol Myers Squibb
 Chesapeake Utilities
Coinbase-Logo
College Ave Student Loans
Communication Service for the Deaf
Cox Automotive
Crocs, Inc.
Danone
Disney Cruise Line
DraftKings
Early Warning
Empyrean Benefit Solutions
First Advantage
First American by Deluxe
Fiserv
Foresters Financial
Fulton Financial
Frontier Communications
GeneDx
Georgia-Power-Logo
Getaroom-com
Group O
HealthPlanOne. Inc.
Helmer
Holiday Inn Club Vacations
Honda Aircraft Company
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ISNetworld
J.Knipper and Company
Legal & General
Lending Club
Lifescan
Lyft
Max Approvals
Mayo Clinic
microsoft
MIND Research Institute
Moderna
Munich Re America Service
Mutual of Omaha
New Balance
Northwest Bank
Northwestern Mutual
NTTA
Orlando Utilities Commission
PSEG
ReedGroup
Rockland Trust
Safety Insurance Group
Saks OFF 5th
SC Johnson
Saks OFF 5th
SimpleTire
Indiana-Logo
statefarm
StubHub
Sunbasket
Team Focus Insurance Group
The General
TIAA
TikTok
Watkins Wellness
Wayfair
Workwave
Zillow

Our Participants Say It Best

“I love your events. Seriously, they are amazing.”
Senior Vice President, Global Call Center Operations, Leaf Home

LeafHome

“…one of a kind. Truly differentiated in the world of events…you are guaranteed to walk away enlightened and recharged to make a difference.”
Vice President, Service Technology, ADP

ADP

“The best practices, roadmaps, lessons learned all roll up to enable meaningful change that benefits the customer and the company."
Manager, CX, Tucson Electric Power Company

Tucson Electric Power Company

“…an environment that promotes exchanging ideas and establishing contacts within our industry.”
Vice President, Robert Half International Inc.

Robert Half International Inc.

“This was the best event I have attended during my decades as a call center leader.”
Director, Glass America LLC

Glass America LLC

“The amount of openness to share what is going well and what did not go well - that takes courage and an environment where you feel safe to do that - that's Frost & Sullivan!“
RTS Operations Director, US Region, Baxter International Inc.

Baxter International Inc.

“…best practices and learning from others what they discovered on their journey gave me some real-world practical steps to take into consideration for my FY23 projects.”
Vice President, PSCU

 PSCU

“ …I'm already looking forward to next year!”
Manager, Operational Shared Services, Foresters Financial

  Foresters Financial

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