Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly a event experience like no other.


Why Participate

Accelerate Growth CX

Nothing is certain

The global pandemic challenged us to adapt to the unpredictable.  You will need to develop and implement a strategy to respond to the kind of uncertainty that will be our reality for the foreseeable future.

Loyalty Icon

Customer experience is an opportunity

It’s on your CEO’s radar, and so are you.  Understanding the new needs and expectations of your brand’s experience is vital to deepening relationships, loyalty, and retention.

Accelerate Growth CX

Your workforce is critical to your success

Automation will deliver efficiency and effectiveness.  Empowered agents will deliver empathy.   Caring for the well-being of your agents and nurturing their development in what will become a hybrid of on-premise and an at-home workforce is a much bigger part of the conversation than ever before.

Accelerate Growth CX

Digital has accelerated

Investments and resources for digital acceleration are now on the front burner. You must re-examine and reset your digital engagement strategy and ensure this journey towards digital maturity delivers value to both the customer and the organization.

Accelerate Growth CX

Proof points are necessary

Quantitative and anecdotal data is key to achieving leadership buy-in to your forward plans. You need the solutions, case examples and proven applications to support your strategic case.

Best practices and lessons learned are critical

Need we say more? You may be hampered by your four walls, but we will take you beyond them! Customer Contact VIRTUAL will connect you with a vetted group of high caliber participants for very interactive, candid conversations about what is working, and what is not as we move into a new way of doing business.

You need to connect, support, and inspire

Your people and your organization are looking to you for leadership. This event is designed for you to open up your most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired and ready to enact purposeful change.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.







Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:

  • Contact Centers
  • Customer Experience
  • Customer Satisfaction and Loyalty
  • Operations
  • Customer Analytics
  • Customer Care
  • Customer Service
  • Customer Support
  • Customer Strategy
  • Quality Assurance
  • 1-800-Flowers
  • AAA
  • AARP
  • Academy Sports + Outdoors
  • Ace Hardware
  • ACER America
  • ADP
  • Aetna
  • Allstate
  • Amazon
  • American Express
  • Ashley Furniture
  • Audible
  • AutoTrader
  • Avon
  • Bank of America
  • Banner Health
  • Barclaycard
  • BD
  • Big Lots, Inc.
  • Blizzard
  • BlueCross BlueShield of North Carolina
  • BNY Mellon
  • Boeing Flight Services
  • Bristol Myers Squibb
  • Cabela’s
  • Capital One
  • Cardinal Health
  • Carmax
  • Carnival Cruise Lines
  • Charles Schwab
  • Chase
  • Cigna
  • Citi
  • City of Philadelphia
  • Clark Pest Control
  • CNA Insurance
  • Coca-Cola
  • Comcast
  • Cox Communications
  • CVS Caremark
  • David Yurman
  • Deere Employees Credit Union
  • Dell
  • Delta Airlines
  • DHL
  • Discover Financial Services
  • Dish
  • Disney
  • Dollar Shave Club
  • DoorDash
  • Dow Chemical
  • Dyson
  • easyJet
  • eBay
  • Electronic Arts
  • Elevate
  • Entergy
  • Etsy, Inc.
  • Evite
  • Expedia
  • Experian Consumer Services
  • EyeMed
  • ezCater
  • Facebook
  • FedEx
  • Fidelity National Home Warranty
  • Florida Blue
  • Freshly
  • Gant Travel
  • GE Appliances
  • GoDaddy
  • Google
  • GrubHub
  • Harry & David
  • Hertz
  • Hilton
  • Home Depot
  • HomeServe USA
  • HP
  • HSN
  • Hughes Network Systems
  • Humana
  • Hunter Douglas
  • Hyundai Motor America
  • Indeed
  • Intel
  • InterContinental Hotels Group (IGH)
  • Intuit
  • Jackson Hewitt
  • John Wiley & Sons Inc.
  • Johnson & Johnson
  • JP Morgan Chase
  • Kaiser Permanente
  • Kohl’s
  • Kroger
  • L.L. Bean
  • LaCrosse Footwear
  • Lending Tree
  • Liberty Mutual
  • Lowe’s
  • LoyaltyOne
  • Luxottica
  • Lyft
  • M&T Bank
  • Macy’s
  • Marriott
  • Mastercard
  • Mayo Clinic
  • McKesson
  • Metlife
  • Miami Heat
  • Michelin North America
  • Microsoft
  • Nationwide
  • Netflix
  • NetJets
  • New Balance
  • New York Life
  • Northwestern Mutual
  • Optum
  • Pacific Gas and Electric
  • Passageways
  • PayPal
  • Pearson
  • Peloton Interactive
  • Pfizer
  • Philips Healthcare
  • Pinterest
  • Postmates
  • Priceline
  • Quest Diagnostics
  • Quicken Loans
  • Ralph Lauren
  • Red Roof Inn
  • Ritz-Carlton Hotel Company
  • Royal Caribbean Cruises
  • Sacramento Kings
  • Safelite AutoGlass
  • Safety Insurance Group
  • Samsung SDS America
  • Schindler Elevators
  • Schneider Electric
  • Serta Simmons Bedding
  • Shopify
  • SiriusXM
  • SnapChat
  • SoCalGas
  • Southwest Airlines Company
  • Spirit Airlines, Inc
  • Staples
  • Starbucks
  • State Farm
  • Taco Bell
  • Target Corporation
  • TD Bank
  • TechStyle Fashion Group
  • The General
  • The Hartford
  • The Ritz Carlton Hotel Company
  • Thermo Fisher Scientific
  • TIAA
  • Tiffany & Co
  • T-Mobile
  • Toyota
  • TXU Energy
  • Uber
  • Ubisoft
  • UMass Memorial Health
  • UMB Bank
  • United Rentals
  • United Way Worldwide
  • UnitedHealth Group
  • Universal Orlando
  • UPMC
  • UPS
  • US Airways
  • US Bank
  • US Cellular
  • USAA
  • Victoria’s Secret
  • Virgin America
  • Virgin Atlantic Holidays
  • Vitamix
  • Walgreens
  • Walmart
  • Wells Fargo
  • Whataburger Restaurants LLC
  • Whole Foods Market
  • WW
  • Wyndham Vacation
  • Zynga

Our Participants Say It Best

Frost & Sullivan does an amazing job of looking for relevant, timely topics for keynote speakers and breakout discussions.
Teddi Burress, Director, Customer Experience, Nationwide

This is hands down, the best virtual event layout, support and seamless experience I have ever had. You should really be so proud!! Great job!

Wendy Conley, CARE Supervisor, Homesite


Good content and really fun interactive sessions and games.
Debbie Elchlepp, Director, Contact Center Operations, Twinstar Credit Union

Twinstar-Credit Union

The Executive MindXchange created a learning environment where colleagues felt empowered to collaborate and to help each other.
Chris Keenan, Senior Director & Head of Medical Customer Engagement, Bristol-Myers Squibb

Bristol-Myers Squibb

The entire speaker roster were rock stars in their respective fields.
Vinod Varma, Vice President, Omnichannel Service Experience, UnitedHealth Group

UnitedHealth Group

The event was well rounded!
Kelly Easter, AVP, Contact Center Design & Optimization, Safelite


This was the best virtual event I have attended. It was fun, focused and kept the participants in mind.
Philip Bennett, Customer Service Operations Manager, Empire Today

Empire Today

Material is relevant; speakers are knowledgeable; virtual networking is great; lots of relevant ideas. Sparked my team!
Amar Sidhu, Senior Vice President, Country Head, ADP Philippines

ADP Philippines

When it comes to what is happening now in services and what I need to learn for the future, Frost & Sullivan is the place to be. I not only get to learn from peers like me, I get to be inspired by thinkers and visionaries that are dreaming about what the future can bring me and then making it happen. Frost is a must stop by every year for me. I am grateful for the knowledge and kinship I enjoy, whether virtual or in person, it rocks!
Jonathan Shroyer, Chief Executive Officer and Founder, Officium Labs
Customer Engagement Leadership Council Member

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