Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly an event experience like no other.


Why Participate

Traditional ways are being challenged

Traditional ways are being challenged

Everything needs to be looked at with new eyes to remain relevant; be responsive; make room to innovate; and continuously evolve strategy and processes. You need fresh perspectives and insights.

Customer relationships have changed

Customer relationships have changed

You must align the relationship you want to have with your customers to the relationship they want to have with you. Success here is vital to the financial well-being of your organization.


You are competing for talent

The Great Resignation. The War for Talent. Work from Anywhere. Your workforce is critical to your success, it has been disrupted, and how you are navigating this is a much bigger part of the strategic conversation than ever before.


Proof points are necessary

Quantitative and anecdotal data is key to achieving leadership buy-in to your forward plans. You need the solutions, case examples and proven applications to support your strategic investment in a new future.

Best practices and lessons learned are critical

Need we say more? We’re excited to take you beyond your four walls! Customer Contact will connect you with a vetted group of high caliber participants for very interactive, candid conversations about what is working, and what is not as we innovate and create a new way of doing business.


You need to connect, support, and inspire

Your people and your organization are looking to you for leadership. This event is designed for you to open up your most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired and ready to enact purposeful change.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.







Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:

  • Contact Centers
  • Customer Experience
  • Customer Satisfaction and Loyalty
  • Operations
  • Customer Analytics
  • Customer Care
  • Customer Service
  • Customer Support
  • Customer Strategy
  • Quality Assurance

Snapshot of Event Participants

Advanced Dermatology & Cosmetic Surgery
BlueCross BlueShield of North Carolina
Communication Service for the Deaf
Orlando Utilities Commission
Tory Burch
Alliance Laundry Systems
Bristol Myers Squibb
Cox Automotive
Disney Cruise Line
Team Focus Insurance Group
American Society of Health-System Pharmacists
First American by Deluxe
New Balance
The General
Xplornet Communications
College Ave Student Loans
Crocs, Inc.
Group O

Our Participants Say It Best

Frost & Sullivan does an amazing job of looking for relevant, timely topics for keynote speakers and breakout discussions.
Teddi Burress, Director, Customer Experience, Nationwide

Good content and really fun interactive sessions and games.
Debbie Elchlepp, Director, Contact Center Operations, Twinstar Credit Union

Twinstar-Credit Union

The Executive MindXchange created a learning environment where colleagues felt empowered to collaborate and to help each other.
Chris Keenan, Senior Director & Head of Medical Customer Engagement, Bristol-Myers Squibb

Bristol-Myers Squibb

The entire speaker roster were rock stars in their respective fields.
Vinod Varma, Senior Vice President, Service Excellence, Oak Street Health


The event was well rounded!
Kelly Easter, AVP, Contact Center Design & Optimization, Safelite


Material is relevant; speakers are knowledgeable; networking is great; lots of relevant ideas. Sparked my team!
Amar Sidhu, Senior Vice President, Country Head, ADP Philippines

ADP Philippines

When it comes to what is happening now in services and what I need to learn for the future, Frost & Sullivan is the place to be. I not only get to learn from peers like me, I get to be inspired by thinkers and visionaries that are dreaming about what the future can bring me and then making it happen. Frost is a must stop by every year for me. I am grateful for the knowledge and kinship I enjoy, whether virtual or in person, it rocks!
Jonathan Shroyer, Chief Executive Officer and Founder, Officium Labs
Customer Engagement Leadership Council Member

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