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Embrace a New Era in Customer
& Agent Experience

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Embace a New Era in Customer and Agent Experience

Customer Contact East Prepares you for the Future of Customer Care

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Customer Engagement: Rethink and Reinvigorate

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AI and Automation: Delivering Value to the Agent

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Performance Management: Alignment and Optimization

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New Ways of Working: Reimagined

Featuring

Michael Cooper

Michael O. “Coop” Cooper​
Founder
Innovators + Influencers

Radha-Penekelapati

Radha Penekelapati
Director Scaled Operations, Trust & Safety
YouTube

Aisha Ponds

Aisha Ponds
Head of Customer Service Operations
BlueCross BlueShield of North Carolina
Customer Engagement Leadership Council Member

Chris Vetrano

Chris Vetrano
Head of Partner & Customer Engagement – Bikes, Scooters & Transit
Lyft

Cory Good

Cory Good
Senior Vice President of Digital Transformation Strategy
[24]7.ai

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