Customer Contact Virtual in May

Industry Insights

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AI and Automation

CallMiner empowers organizations to extract and act on intelligence from customer interactions, for improving customer experience, sales, marketing, compliance, and agent and contact center performance. CallMiner was recently named a leader in the industry analyst report Forrester New Wave: AI-Fueled Speech Analytics Solutions.
10 Ways Speech Analytics Empowers the Entire Enterprise
Leveraging AI to Make Humans More Humane
As the leader of cloud-based call-back solutions, Fonolo eliminates hold time and improves the way contact centers interact with their customers. Fonolo’s Voice Call-Back solution offers the option to “press 1 to get a call-back from the next agent”, while Visual IVR provide click-to-call-back capabilities on web and mobile.
Contact Center Trends
Glia Logo
Glia is reinventing how businesses support their customers in a digital world. Glia’s solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 150 financial institutions to improve results through Digital Customer Service.
Conversational AI: From Hypothetical to Reality
Intradiem logo
Intradiem provides intelligent automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience. The company’s patented, AI-powered technology processes the massive data quantities generated by contact centers and back offices and takes immediate action to support both in-center and remote teams.
Identifying the Missing Components in the Cloud Migration Journey of Call Centers
Contact Center 2.0: A Better Normal
Contact Center 2.0: A Better Normal
Grammarly logo
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud Message Video Phone (MVP), customer engagement and contact center solutions for businesses worldwide. More flexible and cost-effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.
Digital Customer Engagement Selection Guide
Humans and Technology Intersect at the Future of Customer Service
The Customer Service Guide to WhatsApp Business
Talkdesk Enterprise Contact Center Platform empowers companies to make the customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, over 1,400 innovative companies rely on Talkdesk to power their customer interactions.
5 steps to AI success: Leading contact centers to a Netflix-like customer experience
The future of AI in the contact center
Customer Story Zumiez
Teleperformance is the global leader in outsourced omnichannel customer experience management and the trusted provider of Digital Integrated Business Services. Using technology to assist humans, Teleperformance offers exceptional customer experience, back-office, and knowledge services, ensuring consistently positive customer interactions on every channel, at any time.
The Pitfalls of Overlooking the Back Office
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