Agenda

Interactive & Highly Collaborative Content

Plan for the future and benefit from an incredible wealth of experience shared by powerful and progressive speakers, as well as in participant driven discussions featuring creative thinking and idea generation. Featured collaboration zones include:

Zone 1. Elevating the Agent Experience
Zone 2. Evolving Channel Strategy
Zone 3. Reimagining the Customer Experience

For further information or to register, call Adam Geiger at 1-305-450-1099, or email him at events.us@frost.com
MONDAY, FEBRUARY 1, 2021

SPONSOR WORKSHOP

2:00 PM EST

Sponsor Workshop

TUESDAY, FEBRUARY 2, 2021

INSIGHTS, EXPERTISE, COLLABORATION AND SOLUTIONS

12:00 PM EST

Participant Meet ‘n’ Greet

This end user/practitioner activity is a great way to kick off the event! Join us for a unique virtual experience and connect with fellow participants in a series of brief 1:1 conversations. You’ll never know who you will meet! Not only is it a great way to find participants who have thought leadership you can benefit from — it’s also a great way to build your network and make new friends!
12:45 PM EST

Virtual Platform Orientation and Demonstration – Fast Paced and Fun!

Ready yourself with the platform know-how to ensure you make the most connections, get (and give!) the greatest value in the many collaboration sessions throughout the event, and find those products and services that will help you solve your specific challenges.
1:00 PM EST

Welcome: Ready...Set…Go!

1:05 PM EST

The Searchers: Leveraging Disruption to Create Value in a Pandemic world

Savvy employers must be equipped to identify skills and translate them into new opportunities amidst labor market and industry disruptions. To outlast the disruption, contact center leaders will need to find new ways to create value based on what they know about their industry and its stakeholders. Core competencies will translate across sectors allowing individuals to thrive in new ways that create value for clients and leverage prior experience to protect – and possibly even create – jobs.

Call to Action:

  • Be a listening post for the needs of your industry, your company, or your clients
  • Knowing provides the compass to find vision. When you know your team’s worth, you make different moves.
  • Keep and build your best: Identify the strengths and skill profiles in your organization
1:25 PM EST

BE SEEN AND BE HEARD! Concurrent Collaboration Zones

The Rules:
1. Choose one of three concurrent sessions
2. Enter the Zoom Breakout Room
3. Turn ON your video
4. Have some fun and get to know your co-collaborators
5. Get busy sharing ideas, best practices, and your lessons learned
5:15PM

Participant Meet ‘n’ Greet

This end-user/practitioner networking activity is your opportunity to identify – right out of the gate – those peers who share challenges similar to your own. It’s a great way to find participants who have thought leadership you can benefit from and to facilitate later dialogues throughout the event.
6:00PM

Welcome Networking Reception and Event Kickoff

TUESDAY, OCTOBER 5, 2021

GENERAL SESSION, COLLABORATION ZONES, AND EXHIBITION

8:00AM

Registration, Continental Breakfast, and Exhibition

8:45AM

WELCOME AND OPENING ADDRESS – Strategic Imperative 8

9:15AM

HEADLINER – The New Normal: Renew and Refuel the Growth Pipeline

9:45AM

Navigating the 16th Anniversary Growth, Innovation and Leadership: The Growth Pipeline Experience

10:00AM

EXECUTIVE BULLETIN – The Future of North America, Recalibrated

10:30AM

Networking, Refreshment, and Exhibition Break

1:25 PM EST

BE SEEN AND BE HEARD! Concurrent Collaboration Zones

The Rules:
1. Choose one of three concurrent sessions
2. Enter the Zoom Breakout Room
3. Turn ON your video
4. Have some fun and get to know your co-collaborators
5. Get busy sharing ideas, best practices, and your lessons learned

Zone 1. The Global Disruptive Forces Surrounding Us

Zone 2. Balancing Your Opportunity Portfolio Between Core and New Revenue Streams

Zone 3. Building Actionable Customer Personas

12:15PM

Food For Thought Luncheon – Networking Roundtables Hosted by Industry Leaders

Participants and Frost & Sullivan thought leaders host a menu of luncheon discussions on pertinent industry issues. Dine and dish with industry experts. The list of discussion topics will be available on-site.
1:30PM

Session-to-Session Travel Time

1:35PM

CONCURRENT COLLABORATION ZONES – THINKTANKS

ThinkTank sessions employ interactive team exercises in a “roll up your sleeves” learning environment.

Choose one of the following sessions:

Zone 1. Planning for the Future: Creating Your Strategic Narrative

Zone 2. Minimizing Risk through Data Driven Analysis

Zone 3. Spotting Your Disruptive Competitors

Zone 4. Increasing Operational Efficiency and Excellence in Innovation

Zone 5. Understanding and Monetizing the Customer Life Cycle

2:50PM

Networking, Refreshment Break, and Exhibition Break

3:20PM

CONCURRENT COLLABORATION ZONES – CASE HISTORIES

Case Histories explore a specific use case and include informal conversations that draw upon the experience and expertise of the featured executive and participants.

Choose one of the following sessions:

Zone 1: Forecasting the Convergence of Business Models, Consumers and Technology

Zone 2. Prioritizing Growth Opportunities for Investment

Zone 3. Accelerating Innovation: Leveraging Rapid Prototyping with Incubators, Startups and New Ventures

Zone 4. Embracing Ongoing Business Model Innovation

Zone 5. Ensuring Organizational Alignment through Effective Communications

4:00PM

Session-to-Session Travel Time

4:05PM

Ask the Experts! Panel – Charting a Growth Course in an Economy Upended

4:45PM

Executive Address – Radical Thinking: Changing Mindsets to Ignite Business Model Innovation

5:15PM

Casino Night Networking Reception

You don’t have to travel to Vegas to test your luck. Bring your poker face as we enjoy a night of networking, cocktails & gambling. Get ready to party and don’t forget to bring your good luck charm!
WEDNESDAY, OCTOBER 6, 2021

GENERAL SESSION, COLLABORATION ZONES, EXHIBITION, AND DUPONT INNOVATION CENTER TOUR

6:45AM

Early Riser’s Run/Walk

8:00AM

Continental Breakfast and Exhibition

8:30AM

ICEBREAKER AND HEADLINER – Revitalize Your Growth Strategy: Investing in the Visionary Future

9:00AM

TECHTALK – The Game Changers

Join us for a burst of insight into technologies forecasted to have game changing potential to power your growth.
10:00AM

Continental Breakfast and Exhibition

9:55AM

Session-to-Session Travel Time

10:00AM

CONCURRENT COLLABORATION ZONES – ROUNDTABLES

Roundtable sessions capture the power of all participants’ voices, insights and experiences via group discussion and exploration of the issue at hand.

Choose one of the following zones:

Zone 1. Understanding the Genesis of Customer Problems and Creating Early Solutions

Zone 2. Strategically Align Resources and the Innovation Pipeline

Zone 3. Building a Compelling Customer Roadmap

Zone 4. Building and Cultivating World Class Core Execution Teams

11:00AM

Networking, Refreshment Break, and Exhibition Break

11:30AM

CONCURRENT COLLABORATION ZONES – Lessons Learned Lounges

Lessons Learned Lounges are collegial safe zones created to share cautionary lessons, preview obstacles, and benefit from one another’s “post-mortems”.

Choose one of the following sessions:

Zone 1. Creating Tangible Outcomes: From Ideation to Proof of Concept

Zone 2. Achieving Sustainable, Scalable Innovation

Zone 3. Gaining Executive Alignment with the Growth Portfolio

Zone 4. Aligning Sales Leadership and Teams with New Growth

12:30PM

Networking Luncheon

1:30PM

MOVER & SHAKER INTERVIEWS – Where the Ventures are Venturing

2:30PM

16th Annual Growth, Innovation and Leadership: The Growth Pipeline Experience Concludes

2:30PM

DUPONT SILICON VALLEY INNOVATION CENTER TOUR

The Center is a dynamic hub where visitors can explore cutting-edge technical applications in consumer electronics, EV/HEV/autonomous vehicles, 5G technologies, wearables, smart materials, and more. The Innovation Center, its applications, and prototyping labs foster collaboration that moves as fast as the surrounding Silicon Valley ecosystem.

*Please note participation incurs an additional fee for those other than Growth Innovation Leadership Council members. See registration link for details.

DuPont Logo - Growth Innovation
4:00PM

Tour Check-In

5:30PM

Growth Innovation Leadership Council Executive Roundtable – Business Model Innovation and Disruption

Hors d’oeuvres and beverages will be served
6:30PM

Tour and Roundtable Conclude

Shuttle Departs for Doubletree by Hilton San Jose
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