Effortless and Efficient Experiences:

A Win-Win for

Customers and the Organization

Fab Facilitators, NOT Speakers Out of the Box Networking Powerpoint Free Zones Return on Relationships

DAYS TO EVENT!

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Customer Contact East Prepares you for the Future of Customer Care

Strategic Boardroom

Raising the Bar on Customer Effort & Experience

Elevating the Agent Experience

Enhancing Agent Effectiveness

Modernizing Contact Center Technology

Excelling in Contact Center Operations

Our Participants Say It Best


Director, International Customer Experience, SAP CONCUR

I love these events!


Manager, Call Centre, CENTRUL MEDICAL UNIREA SR

It has been an inspiring event for me, with a high level of professionalism.


Director, Customer Experience, A2DOMINION GROUP

Openness and honesty of attendees and willingness to share and support.


Vice President, Customer Transformation, SERVICEMAX

The use cases of all the different industries allow me to re-calibrate my own concepts & processes.


Senior Vice President, Retail & Contact Centres, EMIRATES

…generally high caliber attendees.


Manager, UK Customer Care, AUDIBLE, AN AMAZON COMPANY

Thought it was a great few days - some really good networking opportunities and thought provoking speeches.


Global Customer Experience & Training, DIVERSEY

I was able to take away ideas and best practices that I can use to improve our strategy and programs...

A Can’t Miss Event. Expect the Unexpected
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