Visionary Headliners, Rockstars
and Fab Facilitators
Interested in Becoming or Nominating a Speaker?
Growth Advisor and Creator
of the Customer Advantage
Jermaine is a multi-business owner, author, international speaker and advisor. With two decades of experience in sales and customer leadership managing departments as large as 400, Jermaine specializes in designing customer growth and loyalty strategies and systems that help businesses accelerate and sustain revenue and retention in any market. Having coached thousands of customer calls and delivered growth projects in 22 countries and 29 industries. He is invited by companies like Dell, GE and London Business School to help leaders build customer programmes that work at scale. As a dad of 6 and former foster parent, he’s also passionate about creating education and economic opportunities for vulnerable children. Through his Customer Advantage Solutions he is on a mission to help rescue, educate and provide long term care to 15 million children.
Chief Marketing Officer
Legrand, North America
Laurie’s journey from Marketing to Customer Experience evolved over the last 30 years, most notably when she discovered an innovation framework called Design Thinking. It changed everything, especially her relationship with customers. She led the way building a culture of empathy while solving customer pain points cross-functionally to achieve business results. You can too…
David Weisman, PhD, CPXP
Chief Experience Officer
NYC Health + Hospitals
David has spent the majority of his 20 year career in customer/care experience. He has a unique set of skills that have allowed him to create a culture of empathy focused on customer experience and exceed the expectations of all his customers, including patients and their loved ones, employees and the community.
Vice President, Patient Experience
Vanderbilt University Medical Center
Brian has over 20 years in healthcare operations starting out in group practice management. He regularly speaks nationally about patient experience, culture, and operations and strives to make health care personal and believes that it starts with the workforce to drive change and deliver outcomes.
Associate Vice President, Head of Digital Transformation and User Experience
Vice President Operations
Quinntine has dedicated his career to understanding customer needs and solving their problems. He has a unique set of skills that have allowed him to create a customer-focused organization that has been successful in creating value for its customers and their business.
Director User Experience Design
Global Vice President of
Director, Global Digital Experience
Jenni has spent the last 20 years telling stories through her varied careers. She is a published author, and has spent a good deal of time teaching others how to write and compose stories. Her marketing chops come from also spending the last 20 years in marketing, and these two skillsets came together in the past several years as she has conquered building and implementing a digital transformation strategy based on insights-led customer experience data.
Manager, Global CRM & CX Analytics
Patrick oversees the transformation of customer experience analytics and solutions to deliver actionable insights to teams driving world-class medical device care and support through hundreds of agents around the globe at Lifescan, a global leader in blood glucose monitoring innovation and digital health technology that has a vision to create a world without limits for people with diabetes and related conditions.
Vice President, Customer Solutions
Earl is an accomplished customer solutions and digital transformation strategist with 15yrs+ experience developing strategies and teams who drive customer-centric business initiatives from ideation, to measurable, revenue improving business outcomes for Fortune 500 and Global 1000 organizations.
Vice President of Customer Success
Vanessa joined MuckRack in 2016 as a Customer Success Strategist and currently serves as the Vice President of Customer Success. In this role, she works to change the way professionals’ approach public relations and encourages better relationships with the media through a unique mix of technology and partnership. Prior to this, she worked in customer experience at Capital One and digital marketing at TITLE Boxing Club.
Senior Vice President
Customer Experience Operations
Head of Digital Operations, The Americas
Andrew has over 15 years of experience in customer experience operations and design in The Americas, Europe and Asia-Pacific. His experience crosses several industries, including luxury retail, toys, banking & finance and telecommunications. He advises the University of Houston’s C.T. Bauer College of Business Customer Experience program and is a former board member of the Society of Consumer Affairs Professionals. He holds an MBA from the Australian Graduate School of Business at UNSW, a Lean Six Sigma Green Belt and once had a side hustle as a wedding photographer.
Director, Corporate Customer Council
Global Director Customer Experience and Expert Product Owner
Bonnie is an award-winning executive with a 30 year successful track record in building sustainable and innovative solutions for identifying business opportunities and designing experiences that deliver positive results. Renowned expert known for ability to conceptualize and successfully launch products, systems, and processes for sustained business growth. Recognized at Schneider Electric for completion of INSEAD Innovator’s Method in leading differently in shaping the future.
Head of Partner &
Customer Engagement –
Bikes, Scooters & Transit
Chris leads customer experience for bike, scooter and transit riders at Lyft. Before leading Lyft’s multimodal support experiences, Chris stood up the social media support team for their rideshare business and was integral to the company’s global support expansion.
Master of Ceremonies
Frost & Sullivan
Brian Fitzpatrick is the Global Lead for Frost & Sullivan’s Events Division, responsible for the Best Practice creation and execution of Frost & Sullivan events globally. He has over 28 years of management and leadership position experience and understands strategic, tactical business planning and financial management.