Visionary Headliners, Rockstars
and Fab Facilitators

Jermaine is a multi-business owner, author, international speaker and advisor. With two decades of experience in sales and customer leadership managing departments as large as 400, Jermaine specializes in designing customer growth and loyalty strategies and systems that help businesses accelerate and sustain revenue and retention in any market. Having coached thousands of customer calls and delivered growth projects in 22 countries and 29 industries. He is invited by companies like Dell, GE and London Business School to help leaders build customer programmes that work at scale. As a dad of 6 and former foster parent, he’s also passionate about creating education and economic opportunities for vulnerable children. Through his Customer Advantage Solutions he is on a mission to help rescue, educate and provide long term care to 15 million children.

Laurie’s journey from Marketing to Customer Experience evolved over the last 30 years, most notably when she discovered an innovation framework called Design Thinking. It changed everything, especially her relationship with customers. She led the way building a culture of empathy while solving customer pain points cross-functionally to achieve business results. You can too…

Brian has over 20 years in healthcare operations starting out in group practice management. He regularly speaks nationally about patient experience, culture, and operations and strives to make health care personal and believes that it starts with the workforce to drive change and deliver outcomes.

Patrick oversees the transformation of customer experience analytics and solutions to deliver actionable insights to teams driving world-class medical device care and support through hundreds of agents around the globe at Lifescan, a global leader in blood glucose monitoring innovation and digital health technology that has a vision to create a world without limits for people with diabetes and related conditions.

Earl is an accomplished customer solutions and digital transformation strategist with 15yrs+ experience developing strategies and teams who drive customer-centric business initiatives from ideation, to measurable, revenue improving business outcomes for Fortune 500 and Global 1000 organizations.

Andrew has over 15 years of experience in customer experience operations and design in The Americas, Europe and Asia-Pacific. His experience crosses several industries, including luxury retail, toys, banking & finance and telecommunications. He advises the University of Houston’s C.T. Bauer College of Business Customer Experience program and is a former board member of the Society of Consumer Affairs Professionals. He holds an MBA from the Australian Graduate School of Business at UNSW, a Lean Six Sigma Green Belt and once had a side hustle as a wedding photographer.

Bonnie is an award-winning executive with a 30 year successful track record in building sustainable and innovative solutions for identifying business opportunities and designing experiences that deliver positive results. Renowned expert known for ability to conceptualize and successfully launch products, systems, and processes for sustained business growth. Recognized at Schneider Electric for completion of INSEAD Innovator’s Method in leading differently in shaping the future.

Chris leads customer experience for bike, scooter and transit riders at Lyft. Before leading Lyft’s multimodal support experiences, Chris stood up the social media support team for their rideshare business and was integral to the company’s global support expansion.