The Road to Customer Centricity
By Millie Gillon Global Head of Client Experience and Managing Director Standard Chartered Bank
Innovation and Disruption in the Restaurant Customer Experience
By James Walker Senior Vice President, Restaurants Nathan’s Famous, Incorporated
Top 10 Ways to Win On CX and Other Key Insights from CX Ecosystem: A Frost & Sullivan Executive MindXchange
By Patricia Jacoby Senior Editor, Marketing Frost & Sullivan
Moderated by Nate Brown Head of Customer Experience UL, EHS
Why Companies Fail In Pursuit of Delivering Great Customer Experiences
By Stephen M. Riddell Head of Customer Experience Better.com
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