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January 2021  |  Vol. 1  |  Issue 1

Strategy and Tactics for Extraordinary Times

<Christina Pletnewski>


3 Key Ways to Create a Winning Touchless Experience

By Christina Pletnewski
Vice President, Customer Experience
Safelite AutoGlass

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Serendipity, Technology and Creating Opportunity

Q&A with Vinod Varma
Vice President, Omnichannel Service Experience
UnitedHealth Group

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<Vinod Varma>

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