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The Ultimate Customer Experience Primer
By Nate Brown Head of Customer Experience UL EHS
Who Is In Charge of Your Contact Center? When the System Takes Over: A British Airways Case Study
By Gary Robbins Partner, Global Brand & Demand Solutions Frost & Sullivan
Bots, Blockchain and Building a Customer-Centric Company
Q&A with Jerry Leisure Vice President of Customer Success Forte Labs, Incorporated
Journey Mapping and Improving Agent Skills Key Topics at Customer Contact Europe: A Frost & Sullivan Executive MindXchange
By Alexander Michael Director of Consulting Frost & Sullivan
Navigate The New Era of Customer Engagement With Confidence Join Frost & Sullivan's Customer Engagement Leadership Council
Takeaways from Customer Contact East: A Frost & Sullivan Executive MindXchange
By Gabriele “G” Masili Chief Technology Officer Customer Service & Support Microsoft
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