by Lamont Exeter, Vice President, Learning & Performance, TTEC Digital | Aug 31, 2018 | CCW
By Lamont Exeter, Vice President, Learning & Performance, TTEC Digital What do you do when you want to learn how to change your car wiper blades or say “hello” in sign language? We’d bet that you do a search on YouTube, watch a quick video, then try...
by Lamont Exeter, Vice President, Learning & Performance, TTEC Digital | Aug 31, 2018 | CCW
By Lamont Exeter, Vice President, Learning & Performance, TTEC Digital Knowledge management is experiencing a transition – and it is all about balance. The traditional knowledge infrastructure that pushed content from technical writers and legal...
by Lamont Exeter, Vice President, Learning & Performance, TTEC Digital | Aug 31, 2018 | CCW
By Lamont Exeter, Vice President, Learning & Performance, TTEC Digital It’s amazing how often I am asked, “What’s the secret sauce?” or, “What is the silver bullet?” when it relates to creating a culture of positive, productive and driven employees....
