by Flosshilda LaBrado, Senior Manager, Frontline Systems Experience, T-Mobile | Feb 3, 2021 | CC, CCE, CCS, CCW
We know that requiring less of our customers results in happy and loyal customers (check out Matt Dixon’s The Effortless Experience). Customers do not want to have to interact with a service provider, but when they do, the experience should be easy and a delight. So...
