by Adam Schouela, Fidelity Investments Vice President, Product Management – Emerging Technology, Fidelity Labs | Jan 31, 2018 | CCS, CCW
Sam, a Fidelity Investments associate in one of the customer contact centers, removed the headset and handed it back to me. I had just taken him through our latest virtual reality (VR) prototype, which uses empathy training to guide new employees through a virtual...
