2021 planning is in full gear but before you commit to delivering “the contact center of the future,” best to make sure your intelligent automation foundation is strong enough to handle this larger than life target. This interactive session will tear through the alphabet soup technology hype and discuss the top 10 things every contact center must do to jumpstart IA efforts in 2021.

Call to Action:

• Build a 2021 Automation Roadmap and learn how to “discover” without “process discovery”
• Leverage the “Poor Man’s Intelligent Automation ROI Calc” to get you started
• Gear up for your next hire: Intelligent Agent Assistants