september, 2020

23sep11:40 AMRoundtable Zone 2: Measuring the Cross Channel Customer Experience11:40 AM

Event Details

This interactive roundtable will discuss challenges in today’s world of ensuring first-class CX at every touch point. The session will unpack the people, technology, tools, culture and innovation – how to bring it all together & effectively measure. It isn’t easy, but those companies who solve for this are best in class!

Key Take-Aways:

  • Best practices for breaking down silos to ensure top-shelf CX in line with your company’s mission
  • Tools to enhance the speed of service and ease of doing business
  • Process for identifying traps and how to overcome
  • Guide to measuring the voice of the customer to ensure the enterprise is heading in the right direction
  • Insights on how to effectively utilize the knowledge base from successes as well as failures to continuously improve


(Wednesday) 11:40 AM