This interactive roundtable will discuss challenges in today’s world of ensuring first-class CX at every touch point. The session will unpack the people, technology, tools, culture and innovation – how to bring it all together & effectively measure. It isn’t easy, but those companies who solve for this are best in class!

Key Take-Aways:

• Best practices for breaking down silos to ensure top-shelf CX in line with your company’s mission
• Tools to enhance the speed of service and ease of doing business
• Process for identifying traps and how to overcome
• Guide to measuring the voice of the customer to ensure the enterprise is heading in the right direction
• Insights on how to effectively utilize the knowledge base from successes as well as failures to continuously improve