september, 2020

24sep11:05 AMOn The Radar – Harnessing the Next Wave of Emerging Technologies in the Contact Center11:05 AM Rockstar Insights: Aarde Cosseboom, Senior Director of GMS Technology, Analytics, and Product, TechStyle Fashion Group

Event Details

Join this real-world use case of how AI-powered automation is rapidly becoming a must-have contact center self-service tool for driving better customer experiences, and how organizations have successfully implemented these technologies by driving user adoption, attaining valuable insights, and avoiding common pitfalls.

Key Take-Aways:

  • Insight into creating new self-service for emerging technology like Alexa and social media channels
  • Guide to the self-service options with advanced natural language capabilities
  • Case history of TechStyle’s timeline of self-service implementation, including chatbots, social media, and planned applications
  • Best practices for reducing non-revenue generating calls to live agents, offsetting volume spikes associated with subscription billing, and leveraging automation capabilities without sacrificing customer experience

Time

(Thursday) 11:05 AM

Rockstar Insights

Aarde Cosseboom, Senior Director of GMS Technology, Analytics, and Product, TechStyle Fashion Group

Why You Should Listen to Aarde Cosseboom on the Evolution of Digital Tools:

Aarde has built his career on designing and implementing Contact Center technology for the last couple of decades. In recent years he has won multiple awards for his ingenuity and bleeding edge designs of new emerging technologies. Last year he wrote a book that captures the basics behind ‘customer experienced focused design’ called Enable Better Service available on Amazon.

Speaker Link

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