03feb3:45 PMTopic TablesNetworking roundtables hosted by industry leaders.
Hosted By: SmartAction, Interactions, Lucidworks, Jacada, IBM Watson
• How to Build a Business Case for Conversational AI
• Personally Identifiable Information (PII) and the Pandemic: Revisiting Redaction in the New Landscape
• How Industry Leaders Disrupt to Deliver Agent Experience and CX
• In today’s contact centers, the future of knowledge should be LESS not MORE
• How to Kill Your Chatbots - and the Path to a Conversational AI Strategy
3:45 PM EST