29oct1:35 PMThinkTank: Strategic Mapping of an Integrated Self-Serve JourneyCONCURRENT COLLABORATION ZONES – The Strategic Boardroom and ThinkTanks | Choose one of the following zones:1:35 PM Fab Facilitator: Lisa Michaud, Senior Product Manager, Interactions LLC
Today’s customer care market is ever-changing and enterprises are facing increasing customer demands. While it can be overwhelming to manage these expectations coupled with a growing list of customer care
Today’s customer care market is ever-changing and enterprises are facing increasing customer demands. While it can be overwhelming to manage these expectations coupled with a growing list of customer care channels, the best place to start is by strategically outlining your customer experience journey. One of the most critical aspects to consider is how to incorporate self-service. Join this group discussion on the mapping of your self-serve experience
ThinkTank sessions employ interactive team exercises in a “roll up your sleeves” learning environment.
The Strategic Boardroom engages participants in high-level debate and discussion around preparing the C-Suite conversations on customer experience and customer care issues facing the organization.
Please note: The Strategic Boardroom is reserved for senior level, seasoned executives and seating is limited to encourage maximum participant interaction.
(Tuesday) 1:35 PM
Dr. Lisa Michaud holds a Ph.D. in Computer Science and has worked with Natural Language Processing (NLP) technology and research for more than 20 years.
A Customer Engagement Leadership Council Member
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