Omnichannel is getting a bad rap as the latest panacea for everything that’s wrong in the contact center. As a result, its potential to provide real business and consumer benefits
Omnichannel is getting a bad rap as the latest panacea for everything that’s wrong in the contact center. As a result, its potential to provide real business and consumer benefits isn’t being realized. As the cornerstone of your organization’s digital strategy, your omnichannel approach will need help in order to fly. Let’s boil it down to the basics and figure out how to ensure that you can offer your customers the choice they want within a scope you can implement.
Key elements of a successful omnichannel implementation
Best practices for overcoming implementation obstacles and avoiding common pitfalls
Insights and practical guidance on how to derive the most benefit from your solution
(Monday) 1:45 PM
Rob McDougall, Chief Executive Officer, Upstream Works
Rob McDougall is the Chief Executive Officer at Upstream Works Software. Rob has been providing customer care solutions for over 25 years, creating real-world, road-tested solutions that meet the needs of the market, partners, and customers.
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