may, 2021
Event Details
Delivering excellence in customer journey is not just about understanding your customer expectations and effort, it is also about knowing how your employees guide the customers through the journey. In
Event Details
Delivering excellence in customer journey is not just about understanding your customer expectations and effort, it is also about knowing how your employees guide the customers through the journey. In this session learn to discover the path your customers and your employees take for CX delivery, how to identify friction and key drop out points & solve them.
Key Take-Aways:
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- Insight on the correlation between EX & CX – just business economics
- Guide to navigating thru the ocean of data to identify: Wow & How moments for customers & agents
- Blueprint of how to achieve a 36o degree view of the customer for better personalization and insight into the customer journey
- Ideas & tips on how to build a loyal fan base (customers & agents)
Time
(Wednesday) 11:40 AM