Surely delivering Live Chat is the same as voice just through a different channel…this session will share experiences on operationally delivering real time chat in a contact centre & embedding
Surely delivering Live Chat is the same as voice just through a different channel…this session will share experiences on operationally delivering real time chat in a contact centre & embedding it as a channel within digital customer journeys.
(Thursday) 1:15 PM
Wayne Grimshawe, Head of Revenue Contact Centres, Thames WaterI have worked within the contact centre at all levels and across many different industries with a clear focus on understanding and supporting customers.
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