october, 2019

28oct10:20 AMCase History: Integrating Mobile App Support in the Customer JourneyChoose one of the following zones10:20 AM Rockstar Insights: Jake Petersen, Former Vice President, Operations, MoviePass Fab Facilitator: Eric Vermillion, Chief Revenue Officer, Helpshift

Event Details

When it comes to supporting  your customers in the digital age, mobile customer service should not be an afterthought. Today’s customers are on-the-go, and they expect customer service that is quick, convenient and effortless. The best way to deliver on these expectations is by providing messaging right within your brand’s mobile app.

Key Take-Aways:

  • Blueprint for getting started with in-app messaging, and optimizing for the best customer experience
  • Tools and tactics for increased mobile app retention (while reducing cost to serve)
  • Real-world examples of brands that successfully utilize messaging with automation for improved CSAT

Time

(Monday) 10:20 AM

Rockstar Insights

Fab Facilitator

Eric Vermillion, Chief Revenue Officer, Helpshift

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