october, 2019

28oct10:20 AMCase History: Employee Experience – Leveraging Data to Drive Down Employee EffortCHOOSE BETWEEN SIX DIFFERENT COLLABORATION ZONES | Customize your agenda! Stay the course with one zone or bounce around to others.
All collaboration zones are Power-Point Free, participant-driven discussions featuring creative thinking and idea generation.
10:20 AM Zone:2. Analytics in Action Fab Facilitator: Neil Crane, Vice President, IT and Product, Cicero

Event Details

Employee Effort has an impact on cost and customer experience. The ability to quantify that cost of impact helps drive a business case for change. Come learn how forward-thinking practitioners are using new data points, tools and techniques to cast new light on existing KPIs.

Key Take-Aways:

  • Insight on the metrics that matter – where are the gaps in traditional measures as they affect employee effort and experience
  • Guide to why all the data matters … use corroborating sources to guard against misinformed analysis; watch out for patterns that reveal lowest common denominator rather than best practice by the majority
  • Blueprint of how are the benefits realized by the business, IT and the customer – focus on application of the data; what are the planned outcomes for IT, business, employee & customer


(Monday) 10:20 AM

Fab Facilitator

Neil Crane, Vice President, IT and Product, Cicero

Mr. Crane’s experience spans nearly 25 years of technology change during which he has designed and overseen the implementation of enterprise computing systems.

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