october, 2019

28oct10:20 AMCase History: Employee Experience – Leveraging Data to Drive Down Employee EffortChoose one of the following zones10:20 AM Fab Facilitator: Todd Sherin, Chief Revenue Officer, Cicero

Event Details

Employee Effort has an impact on cost and customer experience. The ability to quantify that cost of impact helps drive a business case for change. Come learn how forward-thinking practitioners are using new data points, tools and techniques to cast new light on existing KPIs.

Key Take-Aways:

  • Insight on the metrics that matter – where are the gaps in traditional measures as they affect employee effort and experience
  • Guide to why all the data matters … use corroborating sources to guard against misinformed analysis; watch out for patterns that reveal lowest common denominator rather than best practice by the majority
  • Blueprint of how are the benefits realized by the business, IT and the customer – focus on application of the data; what are the planned outcomes for IT, business, employee & customer


(Monday) 10:20 AM

Fab Facilitator

Todd Sherin, Chief Revenue Officer, Cicero

Speaker Link