We use data in the contact center to generate insights and paint a picture of how our customers want to be interacted with. But we need to look inwards at
We use data in the contact center to generate insights and paint a picture of how our customers want to be interacted with. But we need to look inwards at what our data tells us about our employee’s performance. Join this interactive session to learn new approaches to understand employee engagement and retention by using analytics and the data you already have to guide your training and coaching strategy on the floor.
Guide regarding how to leverage data to guide coaching opportunities
Insights on employee engagement during training
Best practices on real time QA monitoring
Best Practice sessions examine a real-world use case, dissect the best practices employed, and explore how to apply them to your own initiative and company.
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